Laskumappi – Frequently Asked Questions

How can I buy e-stamps?

You can pay for Finago Apix’s services by e-stamps which are sold in sets of 20, 60, 100 and 200. See the detailed price list.

E-stamps needed for sending and receiving invoices can be purchased from the Finago Apix online shop:

  1. Select the Shop-tab in the top right of Laskumappi
  2. Click the shopping cart-icon to add products to be purchased
  3. Go to the Checkout, choose the desired payment method and complete payment

Please note that the online shop is only available for customers who don’t have an invoicing agreement in place.

Why can’t I find invoices I sent/received successfully in the Traffic-tab?

The traffic view only shows invoices from the current and previous month. Older invoices can be found under the Archive-tab.

Why can’t I find an invoice in the Archive?

The archive lists only one month of invoices at a time. In the Archive view, click “Processing date” and select the month the invoice was sent/received.

The invoices sent show POS, NEG or nothing in the Acknowledgment column of the Traffic view. What does this mean?

When an e-invoice is sent from Finago Apix to another e-invoicing operator, the receiving operator sends back an acknowledgment whether the invoice has been received successfully (POS) or not (NEG). If the acknowledgment column is empty, the invoice has been forwarded either to a bank operator or to the recipient’s Finago Apix e-invoice address.

I have forgotten my password. How can I get a new one?

You can reset your password here: laskumappi.fi/#/resetpassword

Can I get an advance notification of low e-stamp balance?

Yes, you can turn on a low balance reminder. Edit notifications in Tools > Settings > Services > tick the box for “Notify when account balance too low”. If your account balance falls below the threshold you set here, you will receive a notification to your email. The balance is checked once a day.

Can I send a payment reminder from Laskumappi?

Payment reminders cannot be made in Laskumappi.

With our partners, we offer services for all stages of an invoice’s lifecycle. These include payment monitoring, payment reminders, interest invoices, debt collection and invoice financing quickly and easily. Check out additional services here!

How do I resend an invoice?

You can resend an invoice in Laskumappi as follows:

  1. Open Archive
  2. Open the Sent invoices tab
  3. Find the invoice you would like to resend and click the + button to open the individual view of the invoice
  4. Click the Resend invoice button

Note that the Resend invoice function is only available for invoices that were originally sent from Laskumappi.

What to do if a supplier reports a change in their billing information?

You don’t need to notify Finago Apix about a change in a supplier’s public e-invoicing address or operator change. The addresses published in the e-invoicing address database (on TIEKE) are automatically added to our system every weekday.

Addresses can therefore be checked at verkkolaskuosoite.fi or addresses that are active on Finago Apix can also be checked via Laskumappi under: Tools > Addresses.

If the supplier has a non-public address that cannot be found on verkkolaskuosoite.fi or in Laskumappi’s address search, you can contact Finago Apix customer service about adding it manually.