Disturbance notices

Here you can find the latest customer bulletins about future updates or disruptions related to Apix’s services.

Disruption in Apix services 16 May

16.5.2024: A disturbance has been detected in Apix services. We are currently investigating the situation and will update this notification when we have more information. We apologize for any inconvenience this may cause.

Update at 18:00: Services are working normally again, but there may be a slight delay in message traffic.


Maintenance break 21 April

Apix performs a monthly maintenance break on 21st April between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Maintenance break 17 March

Apix performs a monthly maintenance break on 17th March between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Laskumappi registration temporarily closed

5.3.2024: The registration for Apix Laskumappi is temporarily closed due to maintenance. Users cannot register for Laskumappi or activate it through the website. We apologize for any inconvenience caused.


Disruption in Apix services on 14 February

14.2.2024: A disturbance has been detected in Apix services. We are currently investigating the situation and will update this notification when we have more information. We apologize for any inconvenience this may cause.

Update on 14.2. at 14:00: Services are mostly functioning normally. We are still resolving the remaining disruptions related to the Laskumappi service.

Update on 16.2. at 15:30: All services are functioning normally.


Maintenance break 18 February

Apix performs a monthly maintenance break on 18th February between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Laskumappi Users section temporarily disabled

31.1.2024: Apix Laskumappi User section will be temporarily unavailable starting from January 31, 2024, due to maintenance activities. The function will not be accessible, and users or sub-users cannot be created. We apologize for any inconvenience this may cause.

Update on 19.2. at 16:00: Maintenance and repair actions have been completed. User section is now accessible.


Exception to Service Hours on January 26th

Our customer service will be closed on Friday, January 26, 2024, due to a training day. You can submit inquiries to customer support via email at servicedesk@apixmessaging.com or through the support request form. Phone service will be closed on Friday.


Laskumappi registration temporarily closed

19.1.2024: The registration for Apix Laskumappi is temporarily closed due to maintenance. Users cannot register for Laskumappi or activate it through the website. We apologize for any inconvenience caused.

Update on 30.1. at 11:00 AM: Maintenance and repair actions have been completed. Registration for Laskumappi is now open.


Maintenance break 21 January

Apix performs a monthly maintenance break on 21st January between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Disruption in invoice data transmission on 8.12.

There was a disruption in the transmission of sales invoice data from Friday, December 8th, at 23:20 to Monday, December 11th, at 09:20. The issue has now been resolved and does not require any action from customers. Invoices are now transmitted normally. We apologize for any delays in the transmission of invoices.


Maintenance break 17 December

Apix performs a monthly maintenance break on 17th December between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Maintenance break 19 November

Apix performs a monthly maintenance break on 19th November between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Disruption in Apix services on 7.11.

We have detected a disturbance in Apix services regarding the online salary and invoice forwarding service, and logging into Apix invoicing platform, Laskumappi. We are currently investigating the situation and will update this notification as soon as we have more information. We apologize for any inconvenience caused by this situation.

Update 7.11. at 11 AM: We have found the root cause and actions for fixing this issue are currently ongoing.

Update 8.11. 10 AM: Repairs to the disturbance situation are still ongoing.

Update at 12:30 PM: The disruption in invoices and EDI messages has been resolved, and these services are now functioning normally. There might be a delay in invoice processing until the backlog is cleared. Error situations may occur in Laskumappi when viewing old transactions. Pay slips are not visible in the online payroll service; we are investigating the issue further.

Update 9.11. at 9:15 AM: The disruption in the online salary service is still ongoing. Pay slips cannot currently be viewed through the service. We are continuing to investigate the situation. We apologize for the disturbance!

Update 10.11. at 10:00 AM: As a result of the disturbance, the salary statements of the online payroll service have not been available in all respects. The error situation has affected salary statements received before 7 November 2023. All information has now been restored. The investigation of the disturbance situation is still partially in progress. To the extent necessary, we will inform our customers and partners in more detail about the situation and the measures it will take.

Update 14.11. at 4:00 PM: Apix Laskumappi and archive views do not show history data due to the disturbance. Repairs to the situation are still ongoing.

Update 16.11. at 10:00 AM: A solution has been found for the display of history data. Data from the past 6 months will gradually appear in the Laskumappi service. In addition, the missing purchase invoices can now be retrieved from the interface to customer systems.


Maintenance break 15 October

Apix performs a monthly maintenance break on 15th October between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.


Maintenance break 17 September

Apix performs a monthly maintenance break on 17th September between 18:00 and 24:00 (Eastern European Time). The maintenance break does not cause any measures for customers. However, if you notice abnormalities in traffic after a maintenance break, please notify our customer service at a low threshold.